Customer Service

An Integrated Service System Centered on Customer Success

ATMA provides more than high-precision screen printing equipment. Starting from the goal of successful implementation and stable mass production, we offer comprehensive services covering pre-sales consultation, delivery, ramp-up, and long-term operation—helping customers reduce trial-and-error costs, shorten implementation time, and ensure production stability.

Pre-Sales Consultation — Clarifying Requirements Before Taking Action

In-depth understanding of product characteristics, process conditions, and capacity planning to avoid improper equipment selection.
Professional screen-printing process and application consultation to clarify key technical requirements.
Integration of material type, size, thickness, precision, and optional configurations to reduce future modification risks.
Evaluation of optimal equipment and line configuration based on capacity targets and delivery schedules.
Simulation printing in clean-room environments, combined with CMM verification to validate mass production feasibility.
Core objective: Ensure equipment is ready for immediate operation and long-term stable performance.

Production & Delivery — On-Time Shipment and Rapid Commissioning

Strict schedule control to ensure timely completion and shipment, reducing customer production risks.
Comprehensive precision and performance inspection by QA prior to shipment to ensure compliance with specifications.
Safe packaging and optimized logistics arrangements based on machine characteristics and delivery location.
Rapid on-site installation, commissioning, and operator training.
Clean-room facilities available to establish real-process printing parameters, accelerating the transition from trial production to mass production.

After-Sales Support — Minimizing Downtime as Top Priority

Rapid on-site service support on weekdays, weekends, domestically and internationally.
Priority remote technical diagnostics to shorten troubleshooting and waiting time.
Commitment to supplying key components for over 20 years, safeguarding the full equipment lifecycle.

Customer Complaints & Project Support-Turning Feedback into Continuous Improvement

Dedicated on-site project support for fully automated production lines and critical projects to ensure stable operations.
Modular maintenance design for faster replacement and reduced downtime loss.
Annual customer satisfaction surveys, with corrective actions initiated for any unmet targets.
Toll-free service hotline (+886-800-881-293) for immediate response to personnel, process, and equipment issues

Summary

ATMA’s service philosophy is not merely about solving problems – we proactively anticipate and prevent customer issues from arising in the first place.

Customer Service | Work with a Screen Printing Equipment Manufacturer

Meet ATMA—an established screen printing equipment manufacturer—so you can evaluate suppliers with clear product scope and support expectations.

Since 1979, ATMA has manufactured screen printers and related modules, including feeders, air dryers, coating machines, and ink mixers for production lines.

Share your application and project goals—ATMA will suggest suitable screen printing equipment options and the next steps to move forward.