Customer Service

ATMA provides professional, quick and comprehensive services to customers other than designing and manufacturing superior machinery.

Consultation and Discussion before Sales

• Consultation of screen printing techniques is welcome, and also technical information can be gathered in the meantime.
• More specific information and requirements will be discussed, for example substrate material, size, thickness, preferred machine options, any special requirements etc.
• Proposal/development of Screen Printing Equipment will be offered after initial technical discussions are done.
• Trial print in ATMA clean room can be submitted, and Coordinate Measuring Machine is available for measurements after printing.

Management of Production Process

• In-time delivery
• Comprehensive mechanism accuracy examinations performed by quality assurance team
• Safety packaging for oversea delivery
• Installation, calibration and operation training service at user side can be submitted for discussion.
• Assisting customer to test machine for building printing parameters can be submitted for discussion.

Comprehensive After-sales Service

• Rapid on-site maintenance service during working day and holiday for domestic and overseas customers can be pre-submitted for agreement.
• Remote technical support for assisting troubleshooting is available.
• Resident technical service for special project can be submitted for discussion.
• Toll free phone number in Taiwan is available for receiving complaint about personnel, service or product.

Customer Claim Management

• Most parts of machine can be supplied within 20 years after delivery.
• Modularized parts are available for quick replacement to reduce down time .
• Customer Satisfaction Questionnaire is sent to customers annually for gathering comments. Plan of improvement will be discussed and initialized.